At Zaitto, we are committed to delivering high-quality rice products. Your satisfaction is our priority, and we ensure a smooth and transparent return and refund process.
Returns Policy
Due to the nature of food products, returns are accepted only under the following conditions:
• Product received is damaged or defective
• Wrong product delivered
• Packaging is tampered or opened at the time of delivery
Important:
• Return request must be raised within 24 hours of delivery
• Product should be unused and in original packaging
• Proper proof (images/videos) may be required
Refund Policy
Once your return request is approved:
• Refund will be processed within 5–7 working days
• Amount will be credited to the original payment method
• In case of Cash on Delivery (COD), refund will be processed via bank transfer or wallet
Replacement Policy
Instead of refund, you may also opt for:
• Product Replacement (subject to availability)
• Faster resolution for damaged or incorrect items
Non-Returnable Conditions
Returns/refunds will not be accepted if:
• Product is used or partially consumed
• Request is made after 24 hours of delivery
• Damage caused due to improper storage by customer
Cancellation Policy
• Orders can be cancelled before dispatch
• Once shipped, cancellation may not be possible
Need Help?
For any issues related to returns or refunds, contact us:
📧 Email: support@zaitto.com
📱 WhatsApp/Call: +91 9354965695
Policy Updates
Zaitto reserves the right to modify this policy at any time without prior notice.
Our Promise
We strive to provide the best quality rice and a hassle-free shopping experience for every customer.